It usually takes 2-4 working days for you to receive your order. Of course, how quickly something is processed also depends on the shipping service provider.
Customer Service
Due to the high volume of orders and interactions, it may take longer to receive a response. We are working diligently during this critical time and appreciate your patience.
We're happy to help!
Do you have any questions about your order? Do you have any criticism or suggestions that you would like to express? Then simply contact us:
FAQ
Do you have a quick question?
Take a look at our FAQ page.
customerservice@leif-nelson.de
Call us
Phone: 02331 / 3965930
FAQ
Do you have questions? We are here to help!
How long does it take to receive my shipment?
Is shipping free?
Yes! Shipping is completely free within Germany, regardless of the value of the goods. You can find a detailed list for international shipping above.
What should I do if I received a faulty item?
Quality is our top priority. If you have received a damaged or faulty item, please send a photo of the item and your order number to our customer service, or via WhatsApp on +49176 4295 8930. Our colleagues will then deal with your request promptly and refund your money or send you a new item.
What can I do if there are problems with my order?
If you have received an incorrect order, please contact our customer service first. Our colleagues will then take care of your request and send you a free return slip.
